Privacy Policy
Last updated: February 2026
1. Information We Collect
When you use ESG Properties, we collect information you provide directly, such as your name, email address, phone number, and payment information. We also automatically collect information about your device and browsing activity through cookies and analytics tools.
2. How We Use Your Information
We use your information to:
- Process your booking and payment
- Send confirmation and reminder emails
- Provide customer support
- Improve our website and services
- Comply with legal obligations
3. Payment Security
Payment processing is handled by Stripe, a PCI DSS compliant payment processor. We never store your full credit card information on our servers. Your payment details are encrypted and securely transmitted.
4. Cookies and Tracking
We use cookies to enhance your experience, remember your preferences, and analyze site usage. You can control cookie settings in your browser preferences.
5. Session Recording & Behavior Analytics
We use Microsoft Clarity to record user sessions and analyze how visitors interact with our website. This helps us improve user experience and identify potential issues. Session recordings may capture your interactions, but sensitive information such as passwords, credit card numbers, and email addresses are automatically masked and excluded from recordings.
We also use Google Analytics 4 to track website usage, traffic sources, and user behavior. These tools help us understand how our site is being used and optimize performance.
You can opt-out of tracking by disabling cookies in your browser settings or using privacy-focused browser extensions.
6. Data Sharing
We do not sell your personal information. We may share information with payment processors, analytics providers, and service partners only as necessary to provide our services.
7. Your Rights
You have the right to access, update, or delete your personal information. Contact us at esgpropertiesja@gmail.com to exercise these rights.
8. Contact Us
If you have questions about this Privacy Policy, please contact us at:
