Cancellation Policy
We're committed to providing a flexible and guest-friendly cancellation policy.
Free Cancellation
Cancel up to 14 days before check-in for a full refund
Partial Refund
Cancel 7-14 days before arrival and receive 50% refund
No Refund
Cancellations within 7 days of check-in are non-refundable
Policy Details
More than 14 days before arrival
Full refund of booking amount
7 - 14 days before arrival
50% refund of booking amount
Less than 7 days before arrival
No refund. Full charge applies.
How to Cancel
To cancel your booking, please contact our support team at esgpropertiesja@gmail.com or call +1 (876) 861-2832 with your booking ID.
Cancellation is effective upon confirmation from our team. Refunds are processed to your original payment method within 5-7 business days.
Exceptions
In cases of emergency or extenuating circumstances (weather events, natural disasters, etc.), we may grant exceptions to this policy. Please contact us to discuss your specific situation.
Recommend Travel Insurance
While our cancellation policy is flexible, we recommend purchasing travel insurance to protect against unexpected circumstances beyond our policy.
Questions?
If you have questions about our cancellation policy, please reach out to our team:
